Return & Refund Policy

Effective Date: October 28, 2026

Welcome to Abhi Collection. We aim to provide our customers with a smooth and satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products may be returned and refunds may be issued for purchases made through our website, https://abhicollection.store.

1. Return Eligibility

Customers may request a return within 7 days of receiving the product, provided that the item meets the following conditions:

  • The product is damaged, defective, or incorrect.
  • The product received is materially different from its description on our website.
  • The product is unused, unwashed, and in its original condition, with original tags and packaging where applicable.

Products showing signs of use, washing, alteration, or damage caused after delivery may not be eligible for a return.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, usage, or other applicable restrictions. Products that have been used, washed, altered, or damaged by the customer may not be accepted for return.

Any product-specific return restrictions will be communicated on the relevant product page, where applicable.

3. How to Request a Return

To request a return, customers should contact us within 7 days of receiving their order using the contact details provided below.

Please include the following information:

  • Customer name
  • Order number
  • Product name
  • Reason for the return
  • Clear photographs or videos showing the issue, if the product is damaged, defective, or incorrect

Our team will review the request and inform the customer about the next steps. Customers should wait for return instructions before sending any product back.

4. Refund Eligibility and Processing

Refunds may be approved after we review the return request and, where applicable, receive and inspect the returned product.

Once a refund is approved, it will be processed to the original payment method used for the purchase, wherever possible.

The time taken for the refund to appear in the customer’s account may depend on the payment provider, bank, or card issuer. Processing times may vary.

5. Refunds for Prepaid Orders

For orders paid online through available payment methods, approved refunds will generally be initiated to the original payment method.

Abhi Collection is not responsible for delays caused by banks, payment service providers, or other financial institutions after the refund has been initiated.

6. Cash on Delivery Orders

For Cash on Delivery (COD) orders, if available, customers whose returns are approved should contact our support team for refund arrangements. Any applicable refund method and required details will be communicated by our team.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery and provide your order details along with clear photographs or videos of the issue.

After verification, we will inform you whether the product qualifies for a replacement, return, or refund, depending on the circumstances and product availability.

8. Return Shipping Charges

If a return is approved because the product is damaged, defective, incorrect, or materially different from its description, Abhi Collection will communicate the applicable return shipping arrangements.

For other return requests, any applicable return shipping charges will be communicated to the customer before the return is arranged.

9. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible. Cancellation requests may not be accepted once an order has been dispatched.

For further details, please refer to our Cancellation Policy available on our website.

10. Exchanges and Replacements

Exchanges or replacements may be offered depending on product availability and the reason for the request. Customers should contact our support team to confirm whether an exchange or replacement is possible.

If a replacement is unavailable, an eligible refund may be considered.

11. Refund Delays

If you have not received an approved refund within the expected processing period, please check with your bank or payment provider first. You may then contact us with your order number and refund details so that we can assist you.

12. Policy Changes

Abhi Collection reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on this page with the revised effective date.

13. Contact Us

If you have any questions about returns, refunds, or replacements, please contact us:

Business Name: Abhi Collection
Owner Name: Abhishek Paswan
Website: https://abhicollection.store
Email: abhishekpaswan3189@gmail.com
Phone: +91 7015565719
Business Address: Ward No. 03, PO: Makarmpur, Madhubani, Bihar – 847234, India

We appreciate your trust in Abhi Collection and will do our best to assist you with eligible return and refund requests.