FAQ
Frequently Asked Questions
Find answers to common questions about shopping, orders, payments, shipping, cancellations, returns, and refunds at Abhi Collection.
1. What is Abhi Collection?
Abhi Collection is an online clothing and fashion store. Customers can browse available products and place orders through our website at abhicollection.store.
2. How can I place an order?
Browse our website, select the product you want, review the available product details, add the item to your cart, and follow the checkout instructions to complete your order.
3. Which payment methods are accepted?
Available payment methods are displayed during checkout. Your order payment is subject to the applicable payment provider's processing and verification procedures.
4. How will I know whether my order is confirmed?
After placing your order, check for the order confirmation displayed on the website or sent through the contact details provided during checkout, where available. Keep your order number for future reference.
5. How long does delivery take?
Orders are generally processed within 1–3 business days. After dispatch, delivery is generally estimated to take 3–7 business days. Actual delivery time may vary depending on your location, courier availability, holidays, and other logistical circumstances.
6. Do you deliver across India?
Delivery is available to serviceable locations in India, subject to courier availability. Please check whether your address is serviceable during checkout.
7. How can I track my order?
If tracking is available, the tracking details may be shared after dispatch. You can use those details to check the shipment status. If you need assistance, contact our customer support team with your order number.
8. Can I cancel my order?
You can contact us as soon as possible to request cancellation. Cancellation may not be possible after the order has been dispatched. Please read our Cancellation Policy for complete details.
9. What is your return policy?
Eligible return requests may be submitted within 7 days of receiving the product, subject to the conditions in our Return & Refund Policy. Products generally need to be unused, unwashed, and in their original condition.
10. What should I do if I receive a damaged or incorrect product?
Contact us within 7 days of delivery. Include your order number and clear photographs or videos showing the issue. We will review your request and inform you of the applicable resolution.
11. How can I get a refund?
If your refund request is approved, the refund will generally be initiated to the original payment method, wherever possible. The time required for the amount to appear in your account depends on your bank or payment provider.
12. What if my refund is delayed?
First, check with your bank or payment provider. If the refund still does not appear, contact us with your order number and available refund details so we can assist you.
13. Are shipping charges applicable?
Applicable shipping charges, if any, will be displayed during checkout or communicated before the order is confirmed. Charges may vary by location, order, and applicable offers.
14. How can I contact Abhi Collection?
You can contact us by email at abhishekpaswan3189@gmail.com or by phone at +91 7015565719.
Still Have Questions?
We are happy to assist you with product enquiries, orders, payments, shipping, returns, and refunds.
Email: abhishekpaswan3189@gmail.com
Phone: +91 7015565719
Address: Ward No. 03, PO: Makarmpur, Madhubani, Bihar – 847234, India